From onboarding via a screen share, to catching up with our Success team over the phone, to opening a ticket directly with your account manager, we’ve got you covered.
Whether it's a quick fix or a bigger question, we're here to help. No bots, no ticket black holes, no waiting around. Just friendly, knowledgeable support from people who actually care about your success.
Skip the generic help desk queue and repetitive chatbots. Our internal ticketing system connects you directly with our UK office team providing you with detailed, actionable solutions fast.
Shoptimised combines software with direct support from a UK-based team that understands Google Shopping and feed performance.
Existing customers can raise tickets through the platform for day-to-day support. You’ll also have access to our Customer Success team for onboarding and ongoing guidance. As part of that, we run regular check-ins and proactively flag opportunities to improve performance, whether that’s feed changes, campaign structure, or scaling what’s already working.
We set expectations clearly from the start and keep communication direct and practical.
For ongoing support, customers can raise tickets through the Shoptimised platform.
For strategic guidance, our Customer Success team runs onboarding and support calls, depending on your service and setup.
Shoptimised was born out of a real frustration with slow, opaque tools. Since 2018, we've grown to support over 1,000 brands across 15 countries, and we're just getting started. Come and meet the team.
