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OUR STORY

We Give Retailers & Agencies
Clarity & Speed

For retailers and agencies who want smarter, more sustainable growth and complete clarity on what's driving it. We optimise feeds, budgets, and visibility in real time, so every product gets a fair chance to perform.

UK-based

Dedicated Account Managers

Long Term

Partners, Not Just Providers

Hands-On

Active Support at Every Stage

Global Reach

We Operate & Translate Worldwide

LONG STORY SHORT

Intelligent Software, Powered by People

We built Shoptimised because we were frustrated by tools that leave retailers alone with a dashboard and a help doc. Smart software matters. The difference is having people who understand your business, challenge your thinking, and stand behind the results.

Everyone at Shoptimised has spent time in the trenches. We know how campaigns break, how feeds fail, and how easy it is to optimise the wrong things. That experience is built into how we work, how we communicate, and how we measure success.

We don't hide behind jargon. We explain things simply. And we speak like partners not salespeople.

HOW WE WORK

What Working with Us Actually Feels Like

We’ve built the client experience around one simple idea. You should feel supported, not chased.

You Get a Person, Not a Process 

A dedicated UK-based Success and Performance Manager from day one. Someone who knows your goals, understands the account, and stays close to what matters.

Honest Conversations, Always

If something is not working, we’ll tell you early. We’ll be honest about what’s happening and what it means, even when it’s not the update you were hoping for. Then we can agree on the next steps.

You Stay in Control

Nothing changes in your data or campaigns without you knowing. Full transparency and clear communication at every step, so you're always up to date with any changes in your account.

COMPANY MILESTONES

Technology Scales Impact, People Create It

  1. FEB 2018

    The Founding Fathers

    On 12 February 2018, co-founders John Cave and John Oram officially started Shoptimised.

  2. FEB 2018

    Shoptimised 1.0 Goes Live

    You cannot launch a SaaS business without software, so Shoptimised 1.0 went live. It was built to solve PPC management challenges, with Feed Optimisation at its core.

  3. AUG 2018

    Google CSS Partner Status Acquired

    Shoptimised became one of the first businesses to secure Google CSS Partner status after the programme launched.

  4. JAN 2020

    More Than Feed Optimisation

    Shoptimised had already seen strong results helping retailers sell products that were not moving through a combination of our software and CSS network. Incremental Sales launched as an official service.

  5. JAN 2020

    Incremental Gets Google's Backing

    Following our beta testing and collaboration with Google, they published a case study showing how Shoptimised could help shift non-moving stock.

  6. FEB 2020

    Shoptimised 2.0 Arrives

    As our client base grew, so did the platform. Shoptimised 2.0 launched in February 2020 with a fresh look and new features to match.

  7. OCT 2020

    From Partner to Premium

    After a period of rapid growth, Shoptimised was recognised as a Premium CSS Partner.

  8. JAN 2022

    Find The Trend Launches

    Retailers wanted access to a CSS network that matched their brand guidelines and looked the part. So we launched Find The Trend, giving premium fashion retailers a CSS option that worked for performance without compromising brand.

  9. JUN 2025

    Shoptimised 3.0 Lands

    After years of growth and iteration, Shoptimised 3.0 launched. It gave us faster feed caching, stronger performance, and the ability to scale further than ever.

  10. OCT 2025

    LDC Invests in Shoptimised

    Recognising both the growth to date and future potential, LDC invested in Shoptimised and joined us for the next chapter.

OUR VALUES

How We Show Up Every Day

Not aspirational. Not decorative. This is the standard we hold ourselves to, and what customers should feel when they work with us.

Performance, With Proof

We focus on measurable outcomes. If we change something, you’ll be able to see what changed and what it delivered.

Intelligence Over Activity

We choose work based on what will have an impact, then we prove it with results. We optimise for outcomes.

Built to Scale

Rules, structure, and clear workflows make change safer, faster, and easier to scale, while protecting efficiency and profit.

Ownership & Accountability

We take responsibility and follow things through. If something’s off, we fix it, and we tell you what we’re doing about it.

Powered by People

Software helps, but people make the difference. You get real support, clear advice, and a team that stands behind the work.

Talk to a Real Person About Your Performance

No sales scripts. No pressure. Just an honest conversation about where you are and where you want to get to.

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